The ability to properly handle your customers’ credit card details is essential for the success of any Travel Management Company.
Your customers rely on you to use and store their credit card details safely and securely. The sad truth is that this is not always possible and customer credit card data is often stored insecurely. When this data is made vulnerable, your customers are the ones at risk and any incident could lead to a devastating loss of confidence.
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Holding Cancelled (HX) Agency Debit Memos (ADMs) have been the cause of growing tension between Travel Management Companies and Airlines for quite some time.
The problem is not the ADMs themselves, but rather the way they are enforced by airlines. The inconsistency of the enforcement approach and ever-changing airline policies are the reason TMCs are struggling to understand and manage their ADM-related risk.
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