Travel Management Blog

The accumulation of manual processes is inevitable in business travel management as you strive to integrate customer specific policies, route deals and other oddities into the unflinching GDS workflow.

To begin with, manual processes may be few and may seem manageable – a small price to pay for retaining a happy customer. But, as time goes on and the number of manual processes grows, their impact becomes more negative. Suddenly, each booking calls for the consultant to search their memories or the company’s files looking for every relevant customer policy, route deal, traveller preference, reporting peculiarity, cost centre, etc, etc, etc. The draw down on resources and the potential for error becomes great.

Every Travel Management Company struggles with one part of their GDS system or another. With custom GDS development however, you can overcome any problem.

The Global Distribution System that you choose to implement in your Travel Management Company (TMC) is an important decision. Connecting you to the thousands of booking options available for your customers, your GDS is at the very heart of your operation. So what should you do when your GDS doesn’t work quite the way you’d like it to?