Few industries felt the impact of COVID-19 like travel. Restrictions on domestic and international flights brought business and leisure travel to a screeching halt. With no passengers to look after, Travel Management Companies (TMCs) were forced to cut costs.
The industry has begun to recover in recent months and business travellers are starting to spread their wings. But the combination of staff shortages, limited resources, and more complex travel requirements in the wake of Brexit and COVID-19 have left TMCs struggling to meet this demand. And this has caused a noticeable decline in service levels – particularly in the booking process.
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