Travel Management Blog

CheckMate, a new version of our popular Class Checker, will be launched at TTE this year. CheckMate monitors individual seats, as well as waitlisted and closed classes, making sure you are first in line when they are released.

We’ll be exhibiting at Travel Technology Europe (TTE) again this year and look forward to this annual opportunity to catch up with lots of our existing, valued customers – and meet future ones too of course. If you’re visiting the show, be sure to come and see us at stand B1042.

As the Business Travel Show’s annual survey of travel buyers proves, TMCs are under continued pressure to evolve their role in travel purchasing. So how can integration of your TMC’s software systems help you meet and exceed your customers’ expectations?

While overall travel budgets are on the rise, each trip continues to attract intense scrutiny for its compliance with policy, cost and value for money. More and more policies call for business to include low cost airlines in their travel plans as well as alternative methods of finding affordable accommodation.

Spurred on by the continued support and input of our valued clients, Navitas had a big year in 2014. 2015 is going to be even better.

2014 was a landmark year for us as we celebrated 10 years helping TMCs get the best from their GDS systems. Ten years ago we could not have imagined how satisfying it would be to work with the best TMCs, big and small, in the industry and to solve some of their biggest workflow frustrations. We owe a debt of thanks to each and everyone one of the customers that has supported us through the past decade – to them we would like to say ‘thank you, ever so much’.

The accumulation of manual processes is inevitable in business travel management as you strive to integrate customer specific policies, route deals and other oddities into the unflinching GDS workflow.

To begin with, manual processes may be few and may seem manageable – a small price to pay for retaining a happy customer. But, as time goes on and the number of manual processes grows, their impact becomes more negative. Suddenly, each booking calls for the consultant to search their memories or the company’s files looking for every relevant customer policy, route deal, traveller preference, reporting peculiarity, cost centre, etc, etc, etc. The draw down on resources and the potential for error becomes great.

Differentiate your Travel Management Company from the rest with these five simple strategies.

In today’s increasingly competitive corporate travel market, differentiating your TMC from its competitors is essential for survival and growth. With new threats appearing all the time, ranging from new OTA entrants to hotels trying to do more direct business, now more than ever you need to offer consistently high customer satisfaction and give them good reason to stick with you rather than defecting to another, perhaps cheaper, opponent.